Frequently Asked Questions

Booking

When do you open?
We open in April 2019 and bookings are now being taken.

Are you open all year?
Our campsite is open from April – November
The timber pods are open all year and the bell tents are open April – November.

Where can I check availability and prices?
Please see the calendar on our book now page where you can also make a booking - https://www.catgillfarm.co.uk/book-now

Why isn’t the booking system showing the unit I am looking for?
Please ensure you have put in the correct arrival and departure date and that your search criteria meets the minimum number of nights for the dates you are looking for. Further information on minimum nights stay are listed in the glamping and camping sections below.

Do you take a deposit to make the booking?
We take full payment to secure the booking.

How can I add extras after I’ve already booked?
Please give us a call and we can add extras to your booking.

What if I need to cancel?
Please see our cancellation policy for details - https://www.catgillfarm.co.uk/cancellation-policy

Do you take group bookings?
We accept bookings from the following; families, couples, groups aged 18 and over (by prior arrangement), groups 16 – 18 accompanied by an adult, Duke of Edinburgh or similar groups. We do not accept bookings from stag/hen parties or unaccompanied under 16s.

Can we book the whole site?
You can book all the glamping accommodation, but we do not book out the whole campsite.

Can we have our wedding at your campsite?
We don’t allow weddings or functions at the campsite

General

Do you get mobile signal?
We get good 4G signal on all networks.
Do you have laundry facilities?
Yes, we do. Please bring your washing in a plastic bag to reception and we will wash and dry it for you. We charge £5 per load to wash and dry.

Is there WIFI on site?
Free wifi is available within the vicinity of reception. Please see us at reception for the password. The glamping accommodation has free wifi included.

Where do I park?
We do not allow cars to park on the camping fields. A separate car park is provided within 30-60 metres from the camping field. We allow cars to enter the field to load and unload.

Car parking for the glamping accommodation is within the farm yard and located approximately 50 metres from the pods and bell tents.

Can our friends come and visit?
By prior arrangement we allow friends to visit. They are required to sign it at reception.

Can I arrive on public transport?
There is a bus service that is operated by Dales Bus that stops at Bolton Abbey. It runs from Ilkley to Grassington. The bus stop is around 10 minutes walk from our farm.

The nearest train stations are Ilkley and Skipton which are both around 15 minutes drive.

Can I arrive by taxi?
The two nearest taxi companies are Skipton Taxi’s – 01756794444 and Ilkley Taxi’s - 0194360110

Do you have a facility to securely store my bike?
We can store your bike in one of our secure buildings which is locked and alarmed.

Can we drink the water?
All our water is drinking water and comes from a natural spring high in the hills.

Camping

Do you have a minimum night stay?
Bank holiday weekends are a minimum of a 3-night stay.
Weekends from July – September are a minimum of a 2-night stay

How do I make sure I am pitched with my friends or family?
Our electric pitches are allocated and if you book on one booking you will be automatically put next to each other. If you book separately please put a note on your booking and will try our best to make sure you are pitched next to each other.

For none electric bookings, we do not allocate pitches, so just turn up and find yourself a pitch. The family that arrives first can mark out a reasonable sized area for the other family.

Can I bring my dog?
Dogs are welcome at a maximum of 2 dogs per pitch (large dogs of a frightening nature are not permitted) Dogs must be kept on a lead at all times and must not be left unattended. Please clean up immediately after your dog.

Do you have electric hook up?
We have electric hook up with a 16amp supply. Please bring a 15 metre cable with a male IP44 rated site socket plug.

Can I bring a bbq or fire pit?
You can bring your own bbq or fire pit as long as it is raised off the ground and does not burn the grass. Disposable bbq’s should be on a stand which you can borrow from reception with a £10 deposit. No open fires are allowed. Please note if you burn the grass, you will be charged £20 for its repair.

Can I hire a fire pit from you?
You can hire one of our fire baskets from reception and it comes with logs and kindling. You can’t pre-book these, but you can get one on arrival.

Can I charge my phone?
The toilet and shower block has plug sockets or we can charge your phone at reception.

What time can I arrive and depart?
Check in is from 12pm and check out is 11:30am.

What are your noise regulations?
Please be considerate to your neighbours at all times. Quiet hours are between 10:30pm and 7:00am. No vehicle movements during these times.

Can I play music?
Music players/radios must be kept to a reasonable volume and switched off by 10:00pm.

Glamping

Are dogs allowed?
Dogs are not allowed in the glamping accommodation

What is the check-in and check-out times?
Check-in is from 3pm and check-out is by 11am.

Do the pods and bell tents have hot tubs?
Each has its own private wood fired hot tub.

Do you have a minimum stay?
We have a minimum of a 2 night stay for most stays. On bank holidays and school holiday weekends we have a minimum of a 3 night stay.

How many timber pods and bell tents do you have?
We have 3 timber pods and 2 bell tents. They are all in the same woodland area and near to each other whilst also having privacy from each another.

How many people do the pods sleep?
The pods can sleep up to 6 people and is suited for a larger family rather than a mixed group. They include a double bed, bunk bed and comfy sofa bed. The bunk bed is at the back of the pod so your kids can sleep without you disturbing them.

Do the pods and bell tents have ensuites?
The pods have an ensuite with shower. The bell tents have a shower and toilet pod that is shared between the 2 bell tents.

Is a security deposit taken?
A refundable deposit of £250 is pre-authorised on check in. This will be refunded on check-out subject to there being no breakages, damages or missing items.

Can I smoke in the glamping accommodation?
Smoking is strictly prohibited in the pods and bell tents. Evidence of smoking will result in you deposit being lost.
What should we if we lose, break or damage something
An inventory for each pod and bell tent is provided and you should check this on arrival. Items that are missing, broken or damaged during your stay must be paid for and the inventory gives the replacement cost of each item. We will make a charge to the booking card for all items not paid for prior to departure, without giving prior notice.

Do we need to clean before we leave?
Please leave your glamping accommodation as you found it. A quick clean of the surfaces and a sweep around before you leave will be sufficient. In the kitchen you’ll find the required cleaning equipment. Please empty your rubbish bin on departure, the bins are located near reception.
Guests who leave a mess will be charged a £15 cleaning fee.

Will our pod or bell tent be cleaned, or bedding changed during our stay?
We will only clean or change your bedding if you are staying more than 3 nights.

What’s included in the pods?
Everything you need is provided including bedding, towels and kitchen equipment. All the pods are fitted with a small, fully equipped kitchen comprising a hob, microwave, kettle, toaster, fridge with icebox, hot running water and sink. We also provide plates, bowls, mugs, glasses, cutlery, tin opener, bottle/wine opener, two small pans, a microwave saucepan, spatula, two knives, chopping board, wooden spoons, cooking tongs and a whisk. The pods have curtains, a smart tv, two electric radiators, LED lighting inside and out, power and USB sockets and free WiFi.

What’s included in the bell tents?
The bell tents are fully equipped with bedding, towels, bedside tables with lamps, a chest of drawers and blanket box crockery, cutlery, glasses, cups and cooking utensils. We also provide plates, bowls, mugs, glasses, cutlery, tin opener, bottle/wine opener, two small pans, a microwave saucepan, spatula, two knives, chopping board, wooden spoons, cooking tongs and a whisk. The bell tents have a Belfast sink and cold water, curtains, two electric radiators, LED lighting inside and out, power and USB sockets and free WiFi. The tent is equipped with a wood burning stove for cooking and to keep it cosy throughout the night. The interior is decorated with fairy lights and we provide hot water bottles.

What’s outside the pods and bell tents?
Outside you will find a large patio area complete with hot tub, comfortable seating, large dining table with benches and a fire pit with pizza oven.

Can we cook in the pods and bell tents?
The pods have a kitchen with a small two-ring ceramic hob with extractor fan, which may be used for preparing light bites, but is not designed for cooking big meals. Each pod also has a microwave. Please bear in mind that the kitchens must be left as clean as you found them.

Can we BBQ?
Each pod and bell tent have a fire pit including a cooking grill that can be used to bbq. They also feature a pizza oven.

Is there a noise limit?
We ask that you are always respectful of the other people staying on site and quiet time is from 10:30pm. Music should be kept to a low level up to this time and turned off after.
Hot Tub

Guests must follow the user instructions within the guest information book located in your pod or bell tent.

The hot tubs are log fueled and take 2-3 hours to heat.

Can I bring my own wood for the hot tub or fire pit?
Guests are not allowed bring their own wood or charcoal to use on the fire pit. We only use carefully chosen timber which you can purchase from reception. One bag is included with your booking.

Can you pre-heat my hot tub?
For £15 we can pre-heat your hot tub for arrival. Please let us know your arrival time.

Hot Tub Use

  • Please shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams, etc., which reduce the effectiveness of the spa sanitizer which disinfects the water.
  • Never use glass near or in the hot tub, as broken glass can cause a risk to people in bare feet and is very difficult to see within the hot tub water.
  • Always replace the lid when the tub is not in use.
  • Don’t touch the chimney or wood-burning stove (except for the door handle) as they may be very hot.
  • Do not tamper with the hot tub other than as described in the user guide. Should you tamper with it the hot tub having to be drained & refilled or damaged you will be charged.
  • Hot tubs cannot be used if you are pregnant
  • People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition.
  • The use of alcohol, drugs or medication, before or during hot tub use is prohibited.
  • Persons suffering from obesity or with a medical history or heart disease, low or high blood pressure, circulation system problems or diabetes, should consult a physician before using the hot tub.
  • Persons using medication should consult a physician before using a spa since some medication may induce drowsiness, while other medication may affect heart rate, blood pressure & circulation.
  • At 39/40 ®C limit your time in the hot tub to a maximum of 20 minutes, as extending this time can affect your inner organs and cause fever like conditions.
  • Never use the hot tub alone. Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
  • Do not use any electrical appliances near or in the hot tub.
  • If any fault or damage occurs with the hot tub, please contact the owners at the earliest convenient moment.
  • Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their Doctor.
  • Parents are advised that the hot tubs are not suitable for children under the age of four.
  • The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
  • Shaving or other acts of personal hygiene are not allowed in the hot tub.
  • Never allow children to use the hot tub unsupervised and when not in use make sure the cover is on and secured.
  • Avoid using the hot tub immediately after a heavy meal.
  • Take care on the hot tub steps as water from the tub can cause it to be slippery.

Bring your swimmers and get ready to chill out in your own wood-fired hot tub. The tub is located on your private patio at the side of your pod or bell tent, with stunning views down the Wharfe Valley. The wooden tub, with a plastic liner, has generous seating inside. The inside of your tub lights up at night with subtle LEDs.