Glamping Terms & Conditions
We are a small farm and campsite and want to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.
Check in is from 3pm until 9pm and check out is at 11am.
Quiet hours are between 10:30pm and 7:00am. Music players/radios must be kept to a reasonable volume and switched off by 10:00pm. Please respect your fellow guests by keeping noise levels to a minimum after this time.
We pride ourselves on being approachable and friendly with high standards of customer service so please give us the opportunity to fix things during your stay if there are any issues, we cannot resolve problems after you have gone. We are usually around on the site and there is someone in the office from 9am to 9pm.
If you have any problems with your accommodation during your stay, please come and tell us and we will do our best to resolve them. Please let us know of any damage, breakages or maintenance issues that you come across.
In case of emergency or to report a problem you can contact us on 07566793450 24 hours a day.
Cleaning is not included. Pods and Bell tents must be left as clean and tidy as when you found them, and cleaning products will be left for your use. This includes the shower room, hob, microwave, sink area, crockery, cutlery, pans, utensils, and barbecue equipment. All items must be dried and put away.
Bins should be emptied into the recycling bins at the bin store prior to your departure. Please take care of the area around your site and leave it as you would wish to find it.
To look after our pods and bell tents we do not allow guests to wear footwear inside.
No smoking (including e-cigarettes) is permitted in any of the glamping accommodation.
We regret that we do not allow dogs in our glamping accommodation.
An inventory is provided within this welcome pack. The inventory lists the items in each pod and bell tents which you should check on arrival. Guests should not remove any item from the property. You are liable for any items found broken or missing and the cost of these items will be deducted from your deposit. Guests agree to inform the owners of any damage or loss however caused. Catgill Farm reserves the right to enter your Pod/ Bell tent for inspection at any time.
If your accommodation or outside equipment, including hot tub, is left in an unsatisfactory condition or damaged, you will be charged appropriate costs from your deposit. Missing or broken items not paid for before guests' departure will be charged. If the replacement or repair cost exceeds the £150 deposit you agree to pay the balance. An invoice will be provided from an authorised repairer/supplier of our choice, which must be paid within 28 days.
If you have paid for the "fire starter kit" 4 additional bags of logs are provided for your use. They are priced at £7 each, please pay for what you use at check out. Any additional logs required must be purchased from Catgill Farm. Guests are not permitted to use their own wood or charcoal.
The fire pit supplied may not be moved for safety reasons. Only timber can be burnt in the fire pit. Doors on your bell tent or pod MUST be closed when you are using the fire pit to stop smoke entering. It is strictly forbidden to collect and burn any timber from the woodland. Only wood bought from Catgill can be used.
The glamping accommodation is sited in natural woodland and appropriate care should be taken. We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules and make themselves aware of the surroundings during daylight hours.
Parents are responsible for their children and they should always be supervised.
Open fires are not allowed. Please use the fire pit provided.
BBQ's are permitted if raised off the ground. BBQ stands are available from reception for a £10 deposit. Do not put bbq's on the wooden table, decking, hot tub or grass.
We do not allow visitors in the glamping accommodation even if part of your group is staying on the campsite. This helps to safeguard the comfort and security of all our guests.
Guests who want to use the hot tub must read the detailed instructions provided in the Welcome Pack before using it. The hot tubs can be easily damaged if used incorrectly.
We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on site, except where such loss or damage has arisen as a result of our negligence or a breach of our duty to you.
There will be no refunds given for early departure for any reason whatsoever. These rules are for the benefit of everyone. If you do not abide by them, you may be asked to leave, no refunds will be given, and you may lose your deposit.
Finally, Oliver, Ken and the team are delighted to welcome you to Catgill Farm Hideaway and we hope you have an amazing stay.
Camping Terms & Conditions
We are a relatively small campsite and want to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.
Check in for electric hook up pitches is from 12pm and check out is 11am. None electric pitches can arrive and depart at any time.
We have tried to keep the campsite environment as true to nature as possible but as such there are inevitably some natural features where campers should take extra care including around the streams, in the woodland and on the stone paths.
Campers should familiarise themselves with the site during daylight hours so that they know where the streams, steps, paths, woodland, boundaries and fencing are located.
A map showing the boundary fence is located in the wash up area.
Parents should supervise their children at all times whilst on the site especially around the shower block and wash up area. Extra care should be taken with the kettle and the microwave both of which could cause severe burns if used incorrectly.
Please observe the campsite speed limit, which is 5mph throughout the site. Quiet hours are between 10:30pm and 7:00am. No vehicle movements during these times. Music players/radios must be kept to a reasonable volume and switched off by 10:00pm.
Please do not pitch under any overhanging tree branches in windy weather.
Campers should not attempt to climb any of the dry stone walls or fences around the site. Please do not pitch within 2 metres of the dry stone walls and please do not remove stones from them as this could make them unstable.
Dogs are welcome at a maximum of 2 dogs per pitch. Dogs must be kept on a lead at all times and must not be left unattended. Please clean up immediately after your dog and dispose in the bins provided.
Barbeques are permitted if raised off the ground to protect the grass and fire pits are available to hire from reception. No other open fires are allowed. Fire pits are only suitable for outdoor use and should never be placed inside a tent or awning. Fire pits should be given adequate time to cool down (at least 4 hours) before any attempt is made to move them.
IF YOU BURN THE GRASS WITH A BBQ OR FIRE YOU AGREE TO PAY £25.00 FOR ITS REPAIR
Please familiarise yourself with the siting of fire extinguishers and sand buckets which are located at the camping field entrances
Please be aware that overhead power lines cross the campsite, please do not fly kites or drones anywhere near them.
Please leave a minimum distance of 4 metres between yourselves and your neighbours when pitching your tent.
Waste should be disposed of in the appropriate bins. Please do not allow rubbish to enter the watercourses around the site.
We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions.
Any accidents must be reported to reception or a member of staff as soon as is practically possible.
Campers agree not to cause any damage during their stay. All damage must be paid for immediately.
These rules are for the benefit of everyone. Anyone who ignores or abuses them will be asked to leave and no refund given.
There will be no refunds given for early departure for any reason.
Fire pit hire
- Place the fire pit on a stable level surface. The entire fire pit will become hot when lit
- Do not place the fire pit within 8 feet of any tent or awning or in any tent or awning
- Do not light the fire pit in windy conditions which could blow flames and embers towards combustible materials
- Children and animals should always be supervised when using the fire pit
- Do not attempt to move the fire pit once lit or within 6 hours of being extinguished
- Do not empty hot ash into the rubbish bins.
- Fire extinguishers are located at the camping field entrances.
Finally, Oliver, Ken and the team are delighted to welcome you to Catgill farm and we hope you have an amazing stay.
Bookings cannot be amended, moved or cancelled within 28 days of arrival. No refunds will be given.
We cannot give refunds or move bookings because of poor weather.
We recommend that you take out travel insurance to cover you for your total stay, including cancellation cover.
There will be no refunds given for early departure for any reason whatsoever.
If you do not abide by our rules you may be asked to leave and no refunds will be given. For full details please see our terms and conditions. Refunds will be subject to a 5% administration charge (minimum £2.00)
1. Privacy & Data Protection
The new EU General Data Protection Regulation (GDPR) comes into force on 25th May 2018.
As campsite owners we need to record personal information for all our campers. We have a responsibility to comply with the obligations placed on Data Processors by the regulation. This is our personal commitment to data privacy. This is a responsibility we take very seriously. We believe:
- User privacy and data protection are human rights
- We have a duty of care to the clients' whose data we hold
- Data is a liability, it should only be collected and processed when absolutely necessary
- We will never sell, rent or otherwise distribute or make public your personal information
2. Relevant Leglislation
This website and our business systems are maintained to comply with the following data protection and user privacy regulations:
UK Data Protection Act 1988 (DPA) and the new GDPR regulations EU General Data Protection Regulation 2018 (GDPR). By adhering to these guidelines it is likely that our website and business systems will be compliant with the data protection and user privacy legislation set by many other countries and territories as well. If you have any queries please contact us directly at firstname.lastname@example.org or by phone on 01756 710247
3. Personal Information Collected by this Site and Why
We may collect the following information:
- Name, address and postcode
- Contact information including email address
- Credit/debit card details (not stored or retained)
- Other information relevant to customer surveys and/or offers
We require this information to process your booking and provide you with good customer service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about special offers or other information that may be of interest using the email address that you have provided.
This site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people visiting our site and to better understand how they find and use our web pages.
GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).
Should you choose to contact us using an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us and stored in our Google Mail Cloud. You can read more about Google Security here
4. Personal Data Storage & Processing
No personal data is stored by this website.
As campsite owners we do store credit card details that have been supplied to us by a customer in order to confirm booking information.
We will ensure that all data is processed responsibly, securely and only for the purposes for which it was collected.
All emails that we build will have a simple unsubscribe link.
5. Links to other websites
This website may contain links to other websites of interest, however, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information that you provide whilst visiting such sites as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
6. Data Safety Breaches
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.
We will report any unlawful data breach of this website's database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Catgill Campsite - New Glamping accommodation and associated infrastructure
This project will expand and diversify the existing campsite business to provide a variety of year round, high quality, overnight glamping accommodation for visitors to the YDNP. In addition, it will provide electric hook up points for the existing campsite.
It is part funded by the European Agricultural Fund for Rural Development
The European Agricultural Fund for Rural Development: Europe investing in rural areas